Store Terms and Conditions

Online Store Terms and Conditions

POKA DETAILING Radosław Marzec

Chapter 1. General provisions, contact with the Store owner

1. These Terms and Conditions (hereinafter: the “Terms and Conditions”) set out the rules and conditions for using the online store POKA DETAILING Radosław Marzec, operating at: https://pokapremium.com/ (the “Store”).

2. The owner of the Store is Radosław Marzec, a sole trader conducting business under the name POKA DETAILING Radosław Marzec, with its registered office at: Kolista 25/210, 40-486 Katowice, entered into the Central Register and Information on Economic Activity (CEIDG), NIP: 6342566044, REGON: 241713012 (hereinafter: the “Seller”).

3. The Seller’s contact details are as follows:

   • Contact address: ul. Kolista 25/210, 40-486 Katowice

   • E-mail address: [email protected]

   • Phone number: 730-744-033 (customer telephone service hours – available in the Contact tab).

4. Contact point for communication with authorities of EU Member States, the European Commission, and the European Board for Digital Services: [email protected]. Communication may be conducted in Polish.

Chapter 2. Technical requirements

To use the Store, you must have:

1. A computer or other device with an Internet browser;

2. Access to the Internet;

3. An active e-mail address.

Chapter 3. Personal data

1. The controller of the personal data of the Store’s customers is the Seller.

2. All information about the processing of personal data of customers and other persons using the Store’s website can be found in the Privacy Policy.

Chapter 4. Conclusion of the sales contract, customer account

1. The Store enables the purchase of goods (hereinafter: the “Goods”) displayed on the Store website in two modes:

   • without registration;

   • by creating an account in the Store.

2. In both cases, in order to place an order, you must select the Goods in the Store, add them to the “Cart” using the relevant button, and continue the ordering procedure by selecting the appropriate options (delivery and payment method).

3. Product information in the Store, i.e. descriptions and prices, constitutes an invitation to conclude a sales contract within the meaning of Article 71 of the Polish Civil Code, in accordance with these Terms and Conditions.

4. Placing an order requires completing all mandatory fields in the order form necessary to perform the contract and, optionally (at the customer’s request), also the data required to issue a VAT invoice.

5. If the customer decides to create an account in the Store (hereinafter: the “Account”), registration is a one-time process, and the customer’s e-mail address and chosen password constitute the basis for future logins. Details of the Seller’s provision of the digital service of maintaining the Account are set out below in the Account Terms and Conditions. After logging into the Account, the customer has access to their order history and, for subsequent orders, does not need to re-enter their personal data in the order form.

6. The customer may, at any time and free of charge, resign from having an Account. To do so, the customer should send their resignation to: [email protected].

7. The customer’s approval of the order by clicking “I buy and pay” (or another button with equivalent wording) means:

   • submitting to the Seller an offer to purchase the Goods in accordance with the options selected in the order and these Terms and Conditions;

   • accepting the obligation to pay the price of the Goods and the delivery costs.

8. The sales contract (hereinafter: the “Contract”) is concluded when the Seller accepts the order for processing (acceptance of the customer’s offer), which the Seller confirms by sending an e-mail confirming acceptance of the order for processing.

9. If it is not possible to fulfil an order for the Goods (in whole or in part), the Seller will inform the customer – in such a case, the Contract is not concluded. The Seller will also inform the customer about available alternatives for fulfilling the order, e.g. partial fulfilment or waiting for the Seller to restock. If the customer has paid in advance and fulfilment is not possible, the Seller will promptly refund the customer’s payments (proportionally to the scope of the cancellation).

10. The Seller provides the customer with confirmation of the conclusion of the Contract on a durable medium no later than at the time of delivery of the Goods.

11. The Store is not liable for non-delivery of the order or delay in delivery caused by the customer providing an incomplete/incorrect delivery address or failing to provide other data necessary to fulfil the order.

12. The Seller reserves the right to suspend the processing of an order if the customer provided false data or if the data raises justified doubts as to its correctness. In such a case, the Seller will (if possible) attempt to contact the customer to verify the data provided.

Chapter 5. Prices and payment methods

1. Prices of the Goods are stated in Polish zloty (PLN) and as gross amounts, i.e. inclusive of VAT.

2. The delivery cost is stated separately in the Store cart, depending on the delivery method chosen by the customer.

3. Available payment methods are presented to the customer at the order stage (in the cart).

4. Payment Operator – PayPro: The online payment processor for fast transfers is PayPro S.A. (Przelewy24).
   Store with additional payment methods:
5. Fast electronic transfer / BLIK / Google Pay / Apple Pay, virtual wallet payment - via the payment platform:
   Dotpay
   PayPal
   Przelewy24
6. Card Payments – Accepted payment cards: Visa, Mastercard.

Chapter 6. Delivery of goods

1. Delivery of the Goods takes place according to the customer’s choice:

   • via a courier company

   • personal pickup

2. The customer may also collect the order in person at:
   ul. Miedziana 15, 40-321 Katowice

3. Except for Goods collected by the customer in person, an order is deemed completed upon dispatch of the shipment to the customer (handover of the shipment to the carrier). The exact actual delivery date is determined by the carrier.

4. Goods are dispatched by the Seller within up to 1 business day, unless a different period is expressly specified in the product description during the ordering process. Detailed fulfilment times are provided on the Store website in the “Order processing time” tab.

5. The Seller generally fulfils orders within the territory of the Republic of Poland against payment of the costs specified on the Store website in the “Delivery time and costs” tab. International shipping is possible against payment of the costs specified on the Store website or costs individually agreed with the customer.

Chapter 7. Withdrawal from the Contract

1. A customer who is a consumer or an entrepreneur referred to in Article 7aa of the Act on Consumer Rights (hereinafter: the “Privileged Entrepreneur”) has the statutory right to withdraw from a sales contract for the Goods within 14 days from receipt of the Goods, without giving any reason, subject to the exceptions described below.

2. To meet the deadline, it is sufficient that the customer sends, within that period, a declaration:

   • electronically to: [email protected], or

   • in writing to: ul. Kolista 25/210, 40-486 Katowice.

3. The withdrawal declaration may be submitted using the template form – Download the template form. Use of the template is not mandatory. The Seller will promptly send the customer, by e-mail, confirmation of receipt of the withdrawal declaration.

4. Then, within a further 14 days, the customer should, at their own cost, return the Goods to the postal address: ul. Miedziana 15, 40-321 Katowice.

5. The Seller will promptly, no later than within 14 days of receiving the withdrawal declaration, refund to the customer:

   • the price of the Goods;

   • the cost of the original shipment of the Goods to the customer, according to the cheapest ordinary delivery method offered in the Store.

6. The Seller may withhold the refund until the Goods are returned or at least until the customer provides proof of returning the Goods.

7. The refund will be made using the same payment methods used by the customer in the original transaction, unless the customer expressly agrees otherwise.

8. The customer is liable for any diminished value of the returned Goods resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the Goods.

Chapter 8. Exceptions to the right of withdrawal from a sales Contract

The right of withdrawal does not apply to Contracts for the supply of Goods:

1. non-prefabricated, manufactured according to the consumer’s/Privileged Entrepreneur’s specifications or serving to satisfy their individualised needs (personalised goods);

2. liable to deteriorate rapidly or having a short shelf life (perishable goods);

3. delivered in sealed packaging if the packaging has been opened by the customer and the goods cannot be returned for health protection or hygiene reasons (hygiene-sealed goods);

4. sound, visual recordings or computer programs supplied on a tangible medium (e.g. CD) in sealed packaging, if the packaging has been opened after delivery;

5. which, after delivery, due to their nature, become inseparably mixed with other goods (e.g. building materials if used);

6. newspapers, periodicals or magazines, with the exception of subscription contracts (printed press);

7. whose price depends on fluctuations in the financial market beyond the Seller’s control and which may occur before the withdrawal period expires;

8. alcoholic beverages, the price of which was agreed at the conclusion of the sales contract, and delivery of which may take place only after 30 days, and the value of which depends on market fluctuations beyond the Seller’s control.

Chapter 9. Complaints

1. The Seller is obliged to deliver Goods that are compliant with the Contract.

2. With respect to consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Goods under the Act on Consumer Rights. With respect to other customers, the Seller is liable on the terms resulting from the Polish Civil Code.

3. Complaints may be submitted:

   • electronically to: [email protected], or

   • in writing to: Kolista 25/210, 40-486 Katowice.

4. The Seller will examine the complaint in the form in which it was submitted (in writing or by e-mail) within 14 days of receiving the complaint.

5. If dissatisfied with the Seller’s handling of the complaint, the consumer and Privileged Entrepreneur may (independently of court proceedings) also use out-of-court methods of complaint handling and pursuing claims.

6. For this purpose, you may:

   • apply to the Provincial Inspector of the Trade Inspection for mediation proceedings aimed at amicable settlement of the dispute;

   • seek assistance from the District (Municipal) Consumer Ombudsman or a social organisation whose statutory tasks include consumer protection;

   • apply to a permanent consumer arbitration court for resolution of the dispute arising from the concluded contract.

7. Additional information on out-of-court methods of complaint handling and pursuing claims can also be found on the website of the Office of Competition and Consumer Protection (UOKiK): https://polubowne.uokik.gov.pl/.

Chapter 10. Product reviews

1. The Store allows customers to add product reviews (hereinafter: “Reviews”).

2. Reviews posted by customers should be lawful within the meaning of the Digital Services Act (DSA) and compliant with good morals, which means that Reviews may not contain content:

   • unlawful;

   • contrary to good morals, in particular: offensive, pornographic, insulting religious feelings, inciting racial, ethnic, or religious hatred;

   • infringing the rights of other persons, including in particular proprietary and personal copyrights and the right to privacy;

   • containing commercial/advertising content or graphic elements concerning products other than those offered in the Store.

3. The Seller and/or a provider of an external customer satisfaction/review program may moderate Reviews, which means that Reviews that do not comply with the Terms and Conditions will not be published or may be removed.

4. If a Review is blocked or removed, the Seller will inform the customer, stating the reasons. In such a case, the customer may lodge an appeal according to the rules described in Chapter 10, point 5.

5. Appeals against decisions concerning Reviews (hereinafter: an “Appeal”) may be submitted:

   • electronically to: [email protected], or

   • in writing to: Kolista 25/210, 40-486 Katowice.

6. The Seller will promptly confirm receipt of the Appeal electronically (if the person submitting the Appeal provided an e-mail address). The Seller will examine the Appeal in the form in which it was submitted (in writing or by e-mail) within 14 days of receiving the Appeal.

7. Any person visiting the Store may submit to the Seller a notice (hereinafter: a “Notice”) if they believe that illegal content within the meaning of the Digital Services Act (DSA) or content contrary to these Terms and Conditions has been posted in Reviews. Notices should be submitted electronically to: [email protected].

8. The Seller will promptly confirm receipt of the Notice electronically. The Seller will examine the Notice within 14 days of its receipt, providing reasons. The person who submitted the Notice may appeal the Seller’s decision according to the rules described in Chapter 10, point 5.

9. If dissatisfied with the Seller’s decision on the Appeal, the person submitting the Appeal may use out-of-court dispute resolution methods referred to in the Digital Services Act (DSA).

10. The Seller is not liable for Reviews posted in the Store by customers, provided that:

• the Seller has no knowledge that a Review constitutes illegal content;

• the Seller promptly takes appropriate action to remove or disable access to illegal content once it obtains such knowledge or notice, in particular by promptly examining Notices.

Chapter 11. Final provisions

1. Polish law applies to Contracts concluded in the Store. The Contract is concluded in the Polish language.

2. None of the provisions of these Terms and Conditions excludes or in any way limits the rights of consumers (and Privileged Entrepreneurs) arising from provisions of law.

3. The Seller may amend the Terms and Conditions at any time, with such amendments applying to orders placed after publication of the new version of the Terms and Conditions, and in the case of:
   (i) previously concluded contracts for the provision of a digital service or an electronic service, and also
   (ii) customers who have an Account in the Store – the customer will be informed about the amendment and the possibility of not accepting the new wording.

4. These Terms and Conditions are effective as of 18-12-2025.

Account Terms and Conditions

in the store POKA DETAILING Radosław Marzec

Chapter 1. General provisions, contact with the Seller

1. These account terms and conditions (the “Account Terms and Conditions”) set out the rules and conditions for using the customer account (the “Account”) in the online store POKA DETAILING Radosław Marzec (the “Store”).

2. These Account Terms and Conditions constitute the terms and conditions of an electronic service within the meaning of the Act on Providing Services by Electronic Means. The Account service is an additional and ancillary service to the Seller’s main activity, i.e. offering customers the purchase of Goods. The Account maintenance service is provided free of charge.

3. These Account Terms and Conditions supplement the Store Terms and Conditions. In matters not regulated in the Account Terms and Conditions, the provisions of the Store Terms and Conditions apply.

4. The Seller’s contact details for matters related to the Account service are the same as for the Store:

   • ul. Kolista 25/210, 40-486 Katowice

   • e-mail: [email protected]

   • tel.: 730744033

Chapter 2. Technical requirements and functionalities of the Account service

1. The technical requirements for using the Account service are the same as for using the Store and are indicated in Chapter 2, point 1 of the Store Terms and Conditions.

2. By using the Account, the Store customer may:

   • save and store their personal data (including delivery address) in the Account, which enables subsequent purchases without the need to re-complete the address form;

   • view their order history;

   • view the order fulfilment status.

Chapter 3. Agreement for the provision of the Account service, withdrawal, resignation from the Account

1. Creating an Account by the customer is equivalent to concluding an agreement for the provision of an electronic service for an indefinite period of time. The customer may resign from the Account at any time without giving any reason. For this purpose, the customer should contact the Seller electronically at [email protected].

2. The customer also has the statutory right to withdraw from the agreement for the provision of the Account maintenance service within 14 days of its conclusion.

Chapter 4. Complaints

1. With respect to consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Account service with the agreement under the Act on Consumer Rights. With respect to other customers, the Seller is liable on the terms resulting from the Polish Civil Code.

2. Complaints regarding the Account service may be submitted to the Seller in accordance with the procedure provided in Chapter 9, points 3–5 of the Store Terms and Conditions.

3. If dissatisfied with the manner of handling the complaint by the Seller, out-of-court methods of complaint handling and pursuing claims are also available, in accordance with the procedure described in Chapter 9, points 6–7 of the Store Terms and Conditions.

Chapter 5. Personal data

Full information about the processing of personal data of Store customers, including for the purpose of maintaining the Account, can be found in the Privacy Policy.

Chapter 6. Amendments to the Account Terms and Conditions

The Seller may amend these Account Terms and Conditions in accordance with the rules indicated in Chapter 11, point 3 of the Store Terms and Conditions. If the customer does not accept the new wording of the Account Terms and Conditions, they may terminate the agreement for the provision of the Account service (by contacting the Seller electronically) with 14 days’ notice.