Privacy policy

Privacy Policy

Privacy Policy of the Online Store

POKA DETAILING Radosław Marzec

This Privacy Policy has been created for visitors to the website https://pokapremium.com/ (hereinafter referred to as the “Website”), i.e. the online store of POKA DETAILING Radosław Marzec (hereinafter referred to as the “Store”).

The controller of your personal data in connection with the use of the Store is:
Radosław Marzec, a sole trader conducting business under the name POKA DETAILING Radosław Marzec, with its registered office at: Kolista 25/210, 40-486 Katowice, entered into the Central Register and Information on Economic Activity (CEIDG), NIP: 6342566044, REGON: 241713012.

In all matters related to the processing of personal data, you may contact us via e-mail at: [email protected]. You may also contact us in writing at the registered office address indicated above.

For your convenience, we have divided this document into two parts:

• Cookies and other technologies

• Other purposes of processing personal data of Store users

If you are short on time, click on the link to the section that interests you the most. If you have a little more time, we encourage you to read the entire document.

1. COOKIES AND OTHER TECHNOLOGIES

We use cookies and other similar mechanisms to understand how users use our Website and for marketing purposes, including displaying advertisements in other places on the Internet.

What are cookies?

A cookie is a small text file saved by a website on your computer, phone or other device on which you browse the Internet. A cookie contains data about your use of that website.

Some cookies are necessary for the operation of our Store and cannot be disabled.
In other cases, when you first visit our Website, we ask for your consent to install cookies. We do not use advertising or analytical cookies (or any cookies other than necessary ones) without your consent.

What cookies do we use?

Necessary cookies

These cookies are required for the proper functioning of the website. You cannot disable them because, without them, our website would not function correctly.

In this scope, we use a tool that stores your privacy settings. It shows your consent or lack thereof for activating specific types of cookies on our website.

Other necessary cookies used on our Website are intended to ensure its proper functioning and management, including introducing changes to the website and enabling tracking tools to which you consent.

Functional cookies

Some cookies on our Website are used to enable additional tools in the Store, such as a chat, a product review and/or rating module, the ability to recommend a product to a friend, or the display of products you have recently viewed in our Store, etc.

A list of functional tools used on the Website, along with explanations of their purpose, can be found in the cookie consent management panel.

Videos

Some videos on the Website are embedded using plugins from YouTube (a service owned by Google), Instagram (owned by Meta Platforms), or TikTok. When you play such a video on our Website, Google / Instagram / TikTok receives information about it from your browser, even if you do not have a Google/YouTube, Instagram, or TikTok account, or if you are not currently logged in.
If you are logged in to one of these services, the service provider may directly associate the playback of the video with your profile.

If you want to prevent Google / Instagram / TikTok from collecting information about your activity on our Website, you may:

• not play the video (consent to play one video will be treated as consent for other videos on the Website until you withdraw it by changing your cookie settings),

• not consent to cookies from these services on our Website, or

• log out of these services.

More information on data processing by YouTube / Instagram / TikTok can be found at:
https://www.youtube.com/account_privacy
https://help.instagram.com/help/instagram/1896641480634370/?locale=pl_PL
https://www.tiktok.com/legal/page/eea/privacy-policy/pl-PL

Legal basis for cookies

The legal basis for the use of necessary cookies is our legitimate interest, i.e. the right to operate a Website supporting our business and the need to ensure its security.
The legal basis for using other cookies is your consent.

In connection with the processing of your personal data via cookies, you have the rights described in the section “Your rights related to data processing”.

The use of cookies, particularly for advertising purposes, may involve profiling. This means that we or marketing companies whose services we use may create a user profile based on collected information (e.g. email address, order history, device type, technology used, visit frequency) and make purchase forecasts for the future. This allows us to decide what content (including advertisements) to display on our and other websites.

How long do cookies remain on the user’s device?

This depends on whether they are “persistent” or “session” cookies. Session cookies expire when the browsing session ends, i.e. when you close the Website. Persistent cookies remain stored in your browser until their expiration date or until you delete them via your browser settings.

Cookies from third parties (analytical, advertising, and social media-related cookies) are subject to their own privacy policies, links to which are provided in this Privacy Policy.

2. OTHER PURPOSES OF PROCESSING PERSONAL DATA OF STORE USERS

What data do we process and for what purposes?

In addition to cookies, we process your personal data for the following purposes related to the operation of the Store:

• Order processing and customer account management
  Identification and contact data (email address and other data necessary to fulfill the order), order details and history.
  Legal basis: contract performance – Art. 6(1)(b) GDPR

• Contact and handling inquiries
  Identification data and information provided via contact forms or correspondence, correspondence history.
  Legal basis: legitimate interest – Art. 6(1)(f) GDPR

• Handling complaints and after-sales service (e.g. withdrawal from contract)
  Identification and contact data, order details and history, correspondence history.
  Legal basis: legitimate interest – Art. 6(1)(f) GDPR

• Collecting product reviews and comments
  Content of reviews/comments, identification data of the person posting them.
  Legal basis: consent – Art. 6(1)(a) GDPR

• Archiving
  All data collected for various purposes.
  Legal basis: legitimate interest – Art. 6(1)(f) GDPR

• Accounting and tax purposes
  Identification and contact data, invoice details.
  Legal basis: legal obligation – Art. 6(1)(c) GDPR

• Sales analysis and statistics
  Sales statistics and website traffic behavior.
  Legal basis: legitimate interest – Art. 6(1)(f) GDPR

• Marketing purposes
  Browsing history, purchase history, demographic data, customer segments.
  Legal basis: legitimate interest, with consent required where applicable – Art. 6(1)(f) GDPR

Providing the above data is not mandatory, but it is necessary to process orders, issue invoices, inform you about order status, or respond to inquiries and complaints.

Data retention period

Order-related data is processed for as long as necessary to fulfill the order and in accordance with accounting and tax regulations. Other data is processed until the purpose is fulfilled, consent is withdrawn, or an objection is raised, unless legal obligations require longer storage.

Data recipients

We cooperate with service providers such as: store software providers, accounting firms, hosting providers, email hosting providers, marketing service providers, courier companies, and payment intermediaries. Some of these entities act as independent data controllers.

For marketing purposes, we use services provided by entities based in the USA (Google, Facebook). Data transfers outside the EU are protected under the Data Privacy Framework: https://www.dataprivacyframework.gov/s/

Your rights related to data processing

You have the right to:

• access your data,

• rectify your data,

• erase your data,

• withdraw consent,

• object to processing,

• restrict processing,

• lodge a complaint with the President of the Personal Data Protection Office.

APPENDIX NO. 1

LIST OF ADVERTISING AND ANALYTICAL TOOLS USING COOKIES

Analytical cookies

Cookies placed by the Store software provider – Shoper.pl – collect aggregated information about how customers use online stores (visited pages, time spent, viewed products, clicks, conversion rates).
This data is used to create aggregated reports for store owners, helping improve and optimize sales processes.

Full information is available in the Shoper Cookies Policy.